In July 2023, the PT Mitra Inti Solusindo (MIS) team had the opportunity to visit one of Indonesia’s most breathtaking destinations, Lake Toba. However, this trip was not just about enjoying the stunning scenery—it was also dedicated to a Service Excellence training aimed at enhancing the quality of our customer service.
At MIS, we believe that exceptional service goes beyond providing solutions; it is about ensuring every customer has the best possible experience in every interaction. This training focused on improving communication skills, proactive problem-solving, and leveraging technology to enhance service responsiveness.
As part of this commitment, MIS has developed the MIS Service Portal, a dedicated platform designed to ensure that every customer request is handled efficiently, transparently, and well-documented. With a structured ticketing system and clear communication channels, customers can easily track their requests and receive timely and effective solutions.
Through this training, MIS reaffirms its dedication to delivering outstanding service—not only by providing top-tier technology solutions but also by fostering long-term relationships built on trust and customer satisfaction.